1. Advanced system monitoring based on expandable modular architecture: volumes and types of traffic, financial statistics, customer feedback, types of automation, etc.
2. Flexible selection of statistics for managers: by department, channel, category, type of automation, time interval, etc.
3. You get a single system for automating all the communications in your company: social networks, instant messengers, web chat widgets, e-mail, voice calls, etc.
4. Today we integrate with many communication systems and are ready to quickly integrate more communication channels your company needs (custom CRM or even SMS)
5. Implementing automation in your company has never been so easy. We carry out initial setup, tuning and testing of automation for your business communication, and you get a flexible interface to control all aspects of the automation.
6. Each type of automation has flexible set of settings: operation hours, budget limit, data volumes, system confidence threshold, number of dedicated human operators, etc.
7. Rotation and dynamic generation of responses make the system indistinguishable from the human operator for the end-customer. A/B testing allows you to strengthen the positive impression of your company’s brand.
8. The unique technology of semantic classification enables you to detect and automate repetitive work on the fly. And even do it without long and costly cycles of ML training.
9. A fully automated FAQ system that learns new questions and the corresponding answers in real-time based on the experience of operators can significantly reduce workload on your employees while improving the quality of the customer support.
10. We have integrated most popular ML automation approaches on the market so that you could easily switch to our platform on the first stage and only afterwards, if necessary, begin taking advantage of the next generation automation technologies.
11. Now you do not need to use third-party solutions for routing and traffic aggregation - our system can do all this “out of the box”
12. If some policy has changed in your company, you can easily and quickly make changes to the automated conversation system without wasting time using programmers or calling support.
13. Centralized control over automation and routing allows you to turn on / off / redirect entire communication channels or specific message samples in seconds.
14. Centralized limitation of automation level, budget, work schedule, etc. will give you complete confidence that what is subject to automation and what is not.
15. Forget about the huge corpora for ML -- our patented technology allows you to create categories based on just a few messages with a operation confidence of 95% or more!
16. Unique feature of our NLP stack is ability to understand and process large text messages that are typical of business correspondence, which may have more than one key meaning or conditional turnovers.
17. Our Natural-language understanding engine is able to get sarcasm, meaning in emoji, urban talk, linguistically incorrect constructions and many other inalienable features of real human communication.
18. Our NLU Core is able to identify different communication styles in terms of meaning: business, casual, chatty, etc.
19. Manual creation, editing and expansion of static categories is easily accessible through the web interface. And the automation system is ready to pick up your changes on the fly.
20. The interface for quick loading and exporting of ML data in public formats gives you great flexibility in choosing a contractor for automation. It is enough to take the data and import it into our system.
21. Monitoring the company's spent costs in real-time through a web interface from a laptop, tablet or mobile.